Winnie channels a tremendous commitment to patrons and top-notch customer service skills to the GameSense team located at Encore Boston Harbor.

Her GameSense role focuses on player health, educating patrons and providing resources to keep their gambling safe and enjoyable. Previously, Winnie worked as a loyalty rewards representative at Encore Boston Harbor. Today, she excels at communicating and supporting those struggling, and is a huge team player.

Winnie was born and educated in China before coming to the Boston area and speaks four languages: English, Mandarin, Cantonese, and Taishanese.

Her favorite part of working at MACGH:
“Communicating with patrons, and helping them get the information and resources they need.”

Ask her about:
Player health in the Asian-American community, the signs of when you might need to take a game break